When to file a complaint
If you think that a product carrying a reserved designation or added-value claim may not meet standards — because it is not certified by an accredited certification body, or because its labelling is inaccurate, or for any other reason — you can file a request for verification (a complaint).
The Conseil will check that the complaint is well-founded and receivable and, if so, will begin administrative procedures to have the non-compliance corrected. Your request will be treated confidentially. Please note that we do not follow-up with complainants personally.
If you are not sure that you wish to file a complaint, you can ask a question using the “Ask a question” form.
Please complete the online form below: