File a complaint

Having doubts about the authenticity of a product carrying a reserved designation?

When to file a complaint

Complaint about our organization services

If the service you received was not up to your expectations, you can express your dissatisfaction by filling out this form. Rest assured that our team will treat your complaint with consideration and empathy, and in complete confidentiality.

Complaint about the authenticity of a product

If you think that a product carrying a reserved designation or added-value claim may not meet standards — because it is not certified by an accredited certification body, or because its labelling is inaccurate, or for any other reason — you can file a request for verification (a complaint).

The Conseil will check that the complaint is well-founded and receivable and, if so, will begin administrative procedures to have the non-compliance corrected. Your request will be treated confidentially. Please note that we do not follow-up with complainants personally.

If you are not sure that you wish to file a complaint, you can ask a question using the “Ask a question” form.

Please complete the online form below:

Confidential information transmitted to CARTV by the person making the request

*Mandatory

Description of the complaint

Mandatory

Describe the infringement that you are reporting, giving as much information as possible.

If necessary, please attach relevant documents (maximum 30 MB) (packaging, labels, flyer, transaction documents, photos, description online, etc.).

File name Delete

Information on the business concerned

*Mandatory